ServicePRO Program

A responsive, personal level of service that helps meet profit targets.

Our ServicePRO™ program is designed to encourage lasting business through ongoing, proactive communication among Blair Engineering, our principals and customers. Through a blend of structured processes and technology, ServicePRO expertly delivers the level of service both principals and customers need for success.

AT A GLANCE: ServicePRO Program



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Principals. We’re your eyes and ears in customer relations, delivering total visibility to ensure you know exactly what’s going on in customer accounts and in the field. We log and track sales activities in our ServicePRO database so we can provide timely feedback and follow up on items, including quotations and sample requests, as well as regular updates on new business opportunities. The result—insight into current customer requirements and future opportunities.

Customers. We provide the responsive and superior level of service that our customers require so they can meet critical dates and timelines without a hitch. For example, future product needs are regularly reviewed with the customer team and samples are hand-delivered, when possible.

This service and visibility for customers and principals go hand in hand. With ServicePRO, Blair Engineering ensures that all parties are positioned to meet profit targets.

Blair Engineering —a company that gives you intensive market penetration, superior sales representation and the fastest path to growing your business in the South.

 
 
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Blair Engineering averages a 4.7 out of 5.0 rating in overall customer satisfaction and service.
(Service rating basis:
1, low satisfaction to 5, highest satisfaction.)

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